Booking and Payment
All bookings are subject to availability. Full payment is required prior to the session to secure your slot. Walk-ins are accepted based on availability.
Duration and Timing
Each booking includes a specific duration. Late arrival may result in reduced session time without refund, in order to respect the schedule.
Weather Conditions
In case of unsuitable weather conditions (strong wind, rain), bookings may be rescheduled based on availability. Refunds are not guaranteed.
Cancellations and Refund
Bookings are refundable only if cancelled at least 48 hours in advance. After that period, bookings are non-refundable. Rescheduling may be offered with prior notice (minimum 24 hours), subject to availability.
Delays
The experience operates on a schedule. Delays caused by clients do not extend session time, subject to availability.
Personal Belongings
We are not responsible for loss or damage of personal items during the experience, except for items stored in the designated area. Guests are strongly advised to use the designated storage area provided.
Behavion Policy
We reserve the right to refuse service to anyone behaving inappropriately or not complying with staff instructions, without refund.